{"id":41885,"date":"2026-11-06T15:57:39","date_gmt":"2026-11-06T14:57:39","guid":{"rendered":"https:\/\/www.tomassen.nl\/?page_id=41885"},"modified":"2026-11-06T16:12:51","modified_gmt":"2026-11-06T15:12:51","slug":"support","status":"publish","type":"page","link":"https:\/\/www.tomassen.nl\/de\/support\/","title":{"rendered":"Unterst\u00fctzung"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"41885\" class=\"elementor elementor-41885\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<header class=\"elementor-section elementor-top-section elementor-element elementor-element-7e590c1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7e590c1\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-96537ed\" data-id=\"96537ed\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e6eea4a elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"e6eea4a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Helpcenter<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/header>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d7caf9f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d7caf9f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-064bb9d\" data-id=\"064bb9d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-34b7cb7 elementor-widget elementor-widget-html\" data-id=\"34b7cb7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n<link rel=\"stylesheet\" href=\"https:\/\/fonts.googleapis.com\/css2?family=Montserrat:wght@400;500;600;700&display=swap\">\r\n\r\n<style>\r\n#ts {\r\n  --b:#005D9E;\r\n  --g:#C1DDB9;\r\n  --d:#192847;\r\n  --ink:#12283a;\r\n  --mu:#587084;\r\n  --ln:#d3e2cf;\r\n  font-family:'Montserrat','Segoe UI',Arial,sans-serif;\r\n  font-size:16px;\r\n  line-height:1.55;\r\n  color:var(--ink);\r\n  width:100%;\r\n}\r\n\r\n#ts * {\r\n  box-sizing:border-box;\r\n  font-family:inherit;\r\n}\r\n\r\n#ts .grid {\r\n  display:grid;\r\n  grid-template-columns:repeat(auto-fit,minmax(290px,1fr));\r\n  gap:20px;\r\n}\r\n\r\n#ts .card {\r\n  display:flex;\r\n  flex-direction:column;\r\n  border-radius:18px;\r\n  padding:32px 28px;\r\n  min-width:0;\r\n}\r\n\r\n#ts .card.hot {\r\n  background:var(--d);\r\n  color:#fff;\r\n}\r\n\r\n#ts .card.cool {\r\n  background:#fff;\r\n  border:2px solid var(--g);\r\n  color:var(--ink);\r\n}\r\n\r\n#ts .ico {\r\n  width:56px;\r\n  height:56px;\r\n  border-radius:14px;\r\n  display:flex;\r\n  align-items:center;\r\n  justify-content:center;\r\n  margin-bottom:18px;\r\n}\r\n\r\n#ts .hot .ico {\r\n  background:var(--g);\r\n  color:var(--d);\r\n}\r\n\r\n#ts .cool .ico {\r\n  background:var(--b);\r\n  color:#fff;\r\n}\r\n\r\n#ts .ico svg {\r\n  width:30px;\r\n  height:30px;\r\n}\r\n\r\n#ts .tag {\r\n  display:inline-block;\r\n  align-self:flex-start;\r\n  font-size:12px;\r\n  font-weight:700;\r\n  letter-spacing:.06em;\r\n  text-transform:uppercase;\r\n  padding:4px 12px;\r\n  border-radius:999px;\r\n  margin-bottom:12px;\r\n}\r\n\r\n#ts .hot .tag {\r\n  background:rgba(193,221,185,.18);\r\n  color:var(--g);\r\n}\r\n\r\n#ts .cool .tag {\r\n  background:var(--g);\r\n  color:var(--d);\r\n}\r\n\r\n#ts h3 {\r\n  font-size:24px;\r\n  line-height:1.25;\r\n  font-weight:700;\r\n  margin:0 0 10px;\r\n  padding:0;\r\n  text-transform:none;\r\n  letter-spacing:0;\r\n  color:inherit;\r\n}\r\n\r\n#ts p {\r\n  margin:0 0 22px;\r\n  font-size:16px;\r\n  color:inherit;\r\n}\r\n\r\n#ts .cool p {\r\n  color:var(--mu);\r\n}\r\n\r\n#ts .hot p {\r\n  color:#dce7f3;\r\n}\r\n\r\n#ts .btn {\r\n  display:block;\r\n  margin-top:auto;\r\n  text-align:center;\r\n  text-decoration:none;\r\n  font-weight:700;\r\n  font-size:16px;\r\n  padding:15px 20px;\r\n  border-radius:12px;\r\n  transition:transform .15s,background .15s;\r\n}\r\n\r\n#ts .hot .btn {\r\n  background:var(--g);\r\n  color:var(--d);\r\n}\r\n\r\n#ts .hot .btn:hover {\r\n  background:#d4e9cd;\r\n  transform:translateY(-2px);\r\n}\r\n\r\n#ts .cool .btn {\r\n  background:var(--b);\r\n  color:#fff;\r\n}\r\n\r\n#ts .cool .btn:hover {\r\n  background:#004a7e;\r\n  transform:translateY(-2px);\r\n}\r\n\r\n#ts .btn:focus-visible {\r\n  outline:3px solid var(--g);\r\n  outline-offset:3px;\r\n}\r\n\r\n#ts .cool .btn:focus-visible {\r\n  outline-color:var(--b);\r\n}\r\n\r\n#ts .call {\r\n  margin:14px 0 0;\r\n  font-size:14px;\r\n  text-align:center;\r\n  color:#dce7f3;\r\n}\r\n\r\n#ts .call a {\r\n  color:var(--g);\r\n  font-weight:700;\r\n  text-decoration:none;\r\n  white-space:nowrap;\r\n}\r\n\r\n#ts .call a:hover {\r\n  text-decoration:underline;\r\n}\r\n\r\n@media(max-width:480px) {\r\n  #ts .card {\r\n    padding:26px 20px;\r\n  }\r\n\r\n  #ts h3 {\r\n    font-size:21px;\r\n  }\r\n}\r\n<\/style>\r\n\r\n<div id=\"ts\"><\/div>\r\n\r\n<script>\r\n(function(){\r\n\r\n  \/* URLS *\/\r\n  var URL_HULP = 'https:\/\/account.islonline.net\/start\/ISLLightClient';\r\n  var URL_STORING = 'https:\/\/www.tomassen.nl\/technische-vraag\/';\r\n\r\n  \/* TELEFOONNUMMER (LEEG LATEN = NIET TONEN) *\/\r\n  var PHONE = '';\r\n\r\n  \/* TAALINSTELLING *\/\r\n  var de = (document.documentElement.lang || '').toLowerCase().indexOf('de') === 0;\r\n  var i = de ? 1 : 0;\r\n\r\n  var T = {\r\n    t1:['Spoed','Dringend'],\r\n    h1:['Direct hulp nodig?','Brauchen Sie sofort Hilfe?'],\r\n    p1:[\r\n      'Start ons programma voor hulp op afstand. Onze collega\u2019s kijken dan direct met u mee en lossen uw storing op.',\r\n      'Starten Sie unser Fernwartungsprogramm. Unsere Kollegen schalten sich direkt auf und beheben Ihre St\u00f6rung.'\r\n    ],\r\n    b1:['Start hulp op afstand','Fernwartung starten'],\r\n    c1:['Liever bellen?','Lieber anrufen?'],\r\n    t2:['Geen spoed','Nicht dringend'],\r\n    h2:['Technische vraag?','Technische Frage?'],\r\n    p2:[\r\n      'Stel uw technische vraag via het formulier. Wij nemen zo snel mogelijk contact met u op.',\r\n      'Stellen Sie Ihre technische Frage \u00fcber das Formular. Wir melden uns so schnell wie m\u00f6glich bei Ihnen.'\r\n    ],\r\n    b2:['Technische vraag stellen','Technische Frage stellen']\r\n  };\r\n\r\n  var x = function(k) {\r\n    return T[k][i];\r\n  };\r\n\r\n  var iconRemote =\r\n    '<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\">' +\r\n    '<rect x=\"3\" y=\"4\" width=\"18\" height=\"12\" rx=\"2\"\/>' +\r\n    '<path d=\"M8 20h8M12 16v4\"\/>' +\r\n    '<path d=\"M9 10l2 2 4-4\"\/>' +\r\n    '<\/svg>';\r\n\r\n  var iconForm =\r\n    '<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\">' +\r\n    '<path d=\"M14 3H7a2 2 0 0 0-2 2v14a2 2 0 0 0 2 2h10a2 2 0 0 0 2-2V8z\"\/>' +\r\n    '<path d=\"M14 3v5h5M9 13h6M9 17h4\"\/>' +\r\n    '<\/svg>';\r\n\r\n  var call = PHONE\r\n    ? '<p class=\"call\">' + x('c1') +\r\n      ' <a href=\"tel:' + PHONE.replace(\/[^+\\d]\/g,'') + '\">' +\r\n      PHONE + '<\/a><\/p>'\r\n    : '';\r\n\r\n  \/* OPBOUW VAN DE SUPPORTPAGINA *\/\r\n  document.getElementById('ts').innerHTML =\r\n\r\n    '<div class=\"grid\">' +\r\n\r\n      '<div class=\"card hot\">' +\r\n        '<div class=\"ico\">' + iconRemote + '<\/div>' +\r\n        '<span class=\"tag\">' + x('t1') + '<\/span>' +\r\n        '<h3>' + x('h1') + '<\/h3>' +\r\n        '<p>' + x('p1') + '<\/p>' +\r\n        '<a class=\"btn\" href=\"https:\/\/account.islonline.net\/start\/ISLLightClient\">' +\r\n          x('b1') +\r\n        '<\/a>' +\r\n        call +\r\n      '<\/div>' +\r\n\r\n      '<div class=\"card cool\">' +\r\n        '<div class=\"ico\">' + iconForm + '<\/div>' +\r\n        '<span class=\"tag\">' + x('t2') + '<\/span>' +\r\n        '<h3>' + x('h2') + '<\/h3>' +\r\n        '<p>' + x('p2') + '<\/p>' +\r\n        '<a class=\"btn\" href=\"https:\/\/www.tomassen.nl\/technische-vraag\/\">' +\r\n          x('b2') +\r\n        '<\/a>' +\r\n      '<\/div>' +\r\n\r\n    '<\/div>';\r\n\r\n})();\r\n<\/script>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0a3366d elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0a3366d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-a7c4caa\" data-id=\"a7c4caa\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-03664ea elementor-widget elementor-widget-heading\" data-id=\"03664ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Al meer dan 35 jaar<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f66dd10 elementor-widget elementor-widget-heading\" data-id=\"f66dd10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.tomassen.nl\/\">Specialist in duurzame <br>ICT &amp; Printoplossingen<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a26d2f2 elementor-shape-circle e-grid-align-left e-grid-align-mobile-center elementor-grid-0 elementor-widget elementor-widget-social-icons\" data-id=\"a26d2f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"social-icons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-social-icons-wrapper elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-linkedin elementor-repeater-item-81f2e3f\" href=\"https:\/\/www.linkedin.com\/company\/tomassen-ict-services\/\/\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Linkedin<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-linkedin\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-link elementor-repeater-item-12ce8b8\" href=\"http:\/\/www.cad.nl\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Link<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-link\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2d4eda6\" data-id=\"2d4eda6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Helpcenter Al meer dan 35 jaar Specialist in duurzame ICT &amp; Printoplossingen Linkedin Link<\/p>","protected":false},"author":13,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-41885","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.tomassen.nl\/de\/wp-json\/wp\/v2\/pages\/41885","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tomassen.nl\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.tomassen.nl\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.tomassen.nl\/de\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tomassen.nl\/de\/wp-json\/wp\/v2\/comments?post=41885"}],"version-history":[{"count":16,"href":"https:\/\/www.tomassen.nl\/de\/wp-json\/wp\/v2\/pages\/41885\/revisions"}],"predecessor-version":[{"id":41908,"href":"https:\/\/www.tomassen.nl\/de\/wp-json\/wp\/v2\/pages\/41885\/revisions\/41908"}],"wp:attachment":[{"href":"https:\/\/www.tomassen.nl\/de\/wp-json\/wp\/v2\/media?parent=41885"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}